Reference

What Our Legal Terms Mean for Your Account

These terms set out how mygame88 operates your account, what we collect, how we use it, and what you can ask us to do with your data — all within the boundaries of applicable Malaysian law.

Account Terms Apply on RegistrationData Handled Under Applicable LawAvailable Where Local Law PermitsContact Us to Exercise Your RightsTerms Updated as Regulations Change
mygame88 What Our Legal Terms Mean for Your Account
ACCOUNT PROTECTION DETAIL

Data Handling, Cookies and Account Security

Your account security and data rights are not an afterthought here. We apply session-level encryption to every login, and payment data for Touch 'n Go eWallet, Boost and GrabPay transactions is never stored in plain text on our servers. Cookies used on the platform are limited to session management, analytics and preference storage — you can review and adjust cookie permissions through your browser at any time. Data retention follows the minimum period required by applicable law, after which inactive account data is scheduled for deletion unless you request otherwise.

Data Retention Policy

We hold your personal and transaction data for the minimum period required under Malaysian law. Once that period lapses, inactive account data is queued for secure deletion unless you have an active request pending.

Cookie Management

Cookies on this platform cover session authentication, analytics and your display preferences. You can clear or block non-essential cookies through your browser settings without affecting your ability to log in or make deposits.

Account Security Practices

Every account login is verified via OTP sent to your registered mobile number. If we detect an unusual login pattern — a new device or an unfamiliar location — access is held pending re-verification before any withdrawal can proceed.

Right to Request Changes

You may request correction of inaccurate personal data or ask us to delete data we are not legally required to retain. Submit your request through live chat or the account Help portal; we respond within five working days.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you need to act on your legal rights — request data deletion, query a transaction record, or raise a compliance concern — we have three direct routes. Each contact path is staffed by account-level personnel who can escalate to our compliance team without you needing to repeat your case. Have your registered account email address ready before you reach out.

Live Chat Open live chat from any page on the platform. State that your query is a legal or data matter so the agent routes it to the right team immediately, without a hold queue.
Email Support Send your legal request to our support email. Include your registered account name and the nature of your request. We acknowledge all legal correspondence within one working day.
Account Help Portal Log into your account and use the Help section to submit a formal legal request form. This creates a tracked ticket so you can follow the status of your data or compliance query directly.

Common Questions on Your Legal Rights Here

These are the questions we receive most often about account terms, data rights and how our legal framework applies to your use of this platform. If your question is not covered below, reach out via live chat and ask for the compliance team.

Access depends on local law and is available where local law permits. You are responsible for confirming that using this platform is lawful in your location before you register or deposit.

We collect your name, email address, mobile number and the payment method details needed to process deposits and withdrawals — for example, your registered Touch 'n Go eWallet or Boost account identifier.

Log in, go to the Help section and submit a data access request form. Alternatively, contact us via live chat and state that you want a data subject access request. We respond within five working days.

Yes. Submit a deletion request through the account Help portal or via email. We will delete data we are not legally required to retain, and confirm completion once the process is done.

Transaction records are retained for the period required under applicable Malaysian financial regulations, even after account closure. You can request a copy of your transaction history before closing.

We send notice of any material changes to your registered email address at least seven days before the update takes effect. Continuing to use your account after that date constitutes acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.