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How mygame88 Handles Your Personal Information

Your account data belongs to you — this Privacy Policy sets out exactly what we collect, why we collect it, and how we keep it secure.

Data collected only for account operationLocal payment data handled securelyYou can request access or changes anytimeNo data sold to third partiesApplies to all Malaysia accounts
mygame88 How mygame88 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about your data or want to request a change? Our support team handles privacy requests directly — no automated runaround. Reach us through live chat, email or the in-app help centre, and we will respond with the specific steps to action your request.

Live Chat Raise a data access or deletion request through live chat on the site. Our team can pull your account record and walk you through the process in real time.
Email Support Send a written privacy request to our support email. Include your registered contact detail and the action you need — access, correction or removal of data.
In-App Help Centre Open the help section inside your account on mobile or desktop, select the privacy topic, and submit your request. We log it immediately and follow up by the same channel.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply multiple layers of protection to your account data. Cookies, encryption and account verification each play a distinct role — here is what each one means for you in practice.

Cookies and Session Data

We use cookies to keep your session active and remember your wallet preference — for example, whether you last used Touch 'n Go eWallet or GrabPay. You can manage cookie settings in your browser at any time.

Account Security Measures

Your account is protected by password hashing and optional two-step verification. Any login from an unrecognised device triggers an additional check before access is allowed.

Data Retention Period

We retain your account records for as long as your account is active and for the period required under applicable law. Once the retention period ends, data is deleted or anonymised.

Requesting Changes to Your Data

You have the right to access, correct or ask us to delete the personal data we hold. Submit the request through live chat or email with your registered contact detail and we action it directly.

Your Privacy Policy Questions, Answered

The questions below cover what Malaysia account holders ask most about how their data is collected, stored and managed. If your question is not here, reach us through live chat and we will address it directly.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet, Boost or GrabPay. Device and session data is also logged for security purposes.

We do not sell or rent your personal data. We may share it with payment processors like DuitNow or FPX only to complete your transaction, and with authorities where required by Malaysian law.

Submit a data access request through live chat or our support email. Include your registered contact detail. We will confirm the data we hold and send it to you directly.

Yes. Send a deletion request through live chat or email. We will process it subject to any retention obligations under applicable law and confirm once the data has been removed or anonymised.

Cookies keep your session active and remember your wallet setting — for example, your last GrabPay or Boost selection. You can disable non-essential cookies through your browser settings at any time.

We keep your account data for as long as your account remains active and for the period required under applicable Malaysian law. After that, records are deleted or anonymised.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.